AI that reads every customer call. So you don't have to.
Versight transcribes, analyses and grades 100% of your contact-centre conversations — surfacing the trends, risks and coaching opportunities that manual QA sampling will always miss.
- 100% call coverage — no sampling
- 6-stage AI analysis pipeline
- Insights to action in <2 hours
- PCI/PII redacted at ingest
One pipeline. Three very different jobs to be done.
Versight isn't a dashboard with role filters — it's three purpose-built surfaces sharing one analysis layer. Each role sees the call from the angle that drives their decisions.
"What's hurting CSAT this week — and is it getting better or worse?"
Trend grids, contact-driver pareto, week-over-week deltas. KPI cards that show whether last quarter's intervention is actually working.
"Which agent needs coaching, and on what specific behavior?"
Personalized scorecards with evidence clips. AI vs Human gap analysis that tells you whether the score reflects the agent or the rubric. Coaching action items that close the loop.
"Is the pipeline healthy — and can I prove who saw what, when?"
Ingestion lag, model fail-over, embedding queue depth. Full audit trail for every prompt change, rubric edit, and access grant. On-prem deployment for regulated verticals.
Billing calls spiked 42% this week — new fee structure confusion is the primary driver. 67% could be deflected with updated FAQ.
Each module answers one business question — with evidence, not opinions.
Click any module to see the kind of insight it surfaces.
Command Center
Executive Overview
Single-screen weekly/monthly rhythm for leadership. See if you're getting better or worse, and what's driving it.
Billing inquiry calls spiked 42% week-over-week, driven by confusion about new fee structure.
Contact Drivers
Demand Intelligence
Understand why customers are calling and what's emerging before it becomes a crisis.
Operational Efficiency
Waste & Recovery
Quantify where time and money are being wasted: holds, transfers, repeats, and process friction.
Customer Experience
Sentiment & Effort
Track where calls go wrong, what creates friction, and map the emotional journey of every interaction.
Agent Performance
Coaching & Development
Behavior-based scorecards with evidence clips. Know exactly what each agent needs to improve.
Compliance & Risk
Violation Detection
Automated compliance monitoring across 100% of calls. Risk-based review queues with evidence timestamps.
Revenue Intelligence
Churn & Upsell
Detect churn signals, identify missed upsell opportunities, and capture competitive intelligence.
From recording to action in five steps.
Same pipeline whether you're running ten agents or two thousand.
Ingestion
Connect to your recordings wherever they live
You can't improve what you can only sample.
The three approaches contact-centres usually try first — and the gap each leaves behind.
Manual QA Sampling
- Doesn't scale: doubling coverage means doubling headcount
- Random sampling misses high-risk calls
- Slow feedback loops: patterns identified weeks later
- Inconsistent scoring across analysts
First-Gen Speech Analytics
- Brittle keyword detection misses variations
- High false positive rates without context
- No understanding of causality
- Alerts without prioritization or actions
BI Dashboards
- Shows what happened, not why
- Averages hide problems
- No drill-down to root cause
- Disconnected from evidence
Versight analyses 100% of calls.
No sampling. No keywords. Full context, full audit trail, evidence-backed insights.
Four things that hold true on every deployment.
100% coverage
Every call analysed. No sampling, no gaps, no missed patterns.
Evidence-backed
Every insight comes with timestamped transcript and audio clip.
Root-cause analysis
Know exactly what's driving the problem — not just that one exists.
Action-oriented
What's happening? Why? What now? Every module answers all three.
The teams running Versight stopped sampling and started fixing.
Anonymised until customers approve attribution. The numbers and the verticals are real.
"QA coverage went from 2% to 100% overnight. We're not finding new failure modes — we're finally seeing the ones that were already there."
"We caught a compliance gap in week one that audit had missed for two quarters. The pipeline flagged the same disclosure-skip across three agents — that's a process problem, not a person problem."
"Coaching time per agent dropped from 90 to 15 minutes a week. The AI does the listening; my team leads do the actual coaching."
Versight reads the calls you already record, in the systems you already run.
No new telephony. No PII leaving your perimeter unless you allow it. Connectors live in 2–4 weeks for managed deployments; custom integrations in 6–8.
Telephony & recording
Pull recordings from wherever they live. S3 drop-zone for on-prem; native connectors for major contact-centre platforms.
- Genesys Cloud / PureConnect
- Five9
- NICE CXone
- Amazon Connect
- Twilio Flex
- Direct S3 / Azure / GCS ingest
CRM & ticketing
Tie every analysed call back to the customer record and the ticket. Polling pulls metadata every ~5 minutes.
- Zendesk Support & Talk
- Salesforce Service Cloud
- HubSpot Service Hub
- Freshdesk / Freshcaller
- Intercom
- Custom webhook in/out
Compliance & security
Built for regulated verticals. Redaction at transcription. Full audit trail. On-prem deployment for the data that can't leave.
- SOC 2 Type II
- GDPR-compliant data handling
- PCI-DSS scope reduction
- PII auto-redaction at ingest
- Role-based access control
- Immutable audit log
The questions every contact-centre buyer asks.
Direct answers. If yours isn't here, get on a call with a Versight engineer.
How does Versight ingest calls?
What's the transcription accuracy?
How is PCI / PII handled?
How long does deployment take?
Does this replace our QA team?
Can we customise what the AI looks for?
How is this different from Gong, Chorus, or Observe.AI?
Is on-prem deployment supported?
Stop sampling. Start seeing every call.
30-minute walkthrough with a Versight engineer. Bring a sample of your recordings — we'll show you what you've been missing on the calls you took yesterday.