Real customer success stories showcasing how ISPs and telcos transformed their customer service with GoZupees AI voice agents and automation.
From pure connectivity supplier to AI-powered platform business
How we deployed three purpose-built AI agents for a national wholesale fiber operator — transforming partner support, creating a new white-label SaaS revenue stream, and equipping field engineers with hands-free AI assistance.
Unlocking intelligence from millions of unanalysed call recordings
How we built VerSense — a purpose-built call analytics platform with 'Extract Once, Analyse Many' architecture — turning millions of stored call recordings into actionable intelligence across seven analytical modules for a major UK channel telco.
Hands-free AI expertise for 10,000+ engineers in the field
How we built a voice-activated AI field support agent for one of the UK's largest broadband infrastructure operators — giving 10,000+ engineers instant access to troubleshooting guidance, equipment specs, remote diagnostics, and safety protocols without calling the support desk.
Enterprise contact centre transformation without CRM replacement
How we built an AI-powered unified front-end for one of the UK's largest telcos — delivering 35-40% workforce optimisation, automated compliance documentation, and proactive retention workflows without replacing their legacy CRM.
Making affordable broadband sustainable at scale with AI-first support
How we deployed a multi-channel AI support agent for a venture-backed fixed wireless provider serving apartment buildings across the US Northeast — enabling 85%+ first-line resolution, 24/7 multilingual support, and scalable economics for underserved communities.
Emotionally intelligent AI for one of the most demanding environments in UK financial services
How we built a purpose-designed AI voice agent for a top-10 UK general insurer — handling quotes, claims FNOL, policy management, and emotionally complex conversations across motor, home, pet, travel, life, and business insurance with full FCA compliance.
Safety-first AI with vulnerability detection, safeguarding protocols, and regulatory compliance built in
How we deployed Maya — an AI resident support agent purpose-built for social housing — handling emergency repair triage, vulnerability detection, safeguarding escalation, formal complaint capture, and community safety reporting for a UK housing association managing thousands of homes.
Clinical triage, compassionate communication, and 24/7 coverage for every practice
How we built V.A.L (Veterinary Assistance Liaison) — a voice AI receptionist for veterinary practices combining clinical emergency triage, appointment booking, after-hours support, and compassionate pet-owner communication at a price point accessible to independent clinics.
Breaking the link between subscriber growth and support cost
How we deployed two specialised AI agents for a challenger UK broadband provider — automating 70% of fault calls (most of which were no-fault-found) and the full 8-stage billing dunning process, freeing hundreds of agent hours per month.
Scaling enterprise operations from Southern California to nationwide with AI
How we deployed NexOps NOC automation, AI sales qualification, and compliance reporting for one of America's fastest-growing B2B fixed wireless ISPs — reducing fault response times by 60%, eliminating 70-80% of alarm noise, and automating enterprise sales qualification from 45 minutes to seconds.
Building the operational backbone between order fulfilment and network monitoring
How we designed, built, and operate ProGZ — a cloud-native CMDB, Service Inventory, and ITSM platform on AWS for a UK national wholesale fiber operator — reducing service impact assessment from 60 minutes to seconds and automating SLA compliance reporting across dozens of ISP partners.
One phone number, six specialist AI agents, every caller handled instantly
How we built a multi-agent orchestrated voice system — one dispatcher plus five domain specialists — for a UK national fiber infrastructure builder, routing public complaints, consumer outages, ISP partner queries, engineer line tests, and appointment scheduling through a single entry point.
Transforming student connectivity support with 24/7 AI across voice, chat, and email
How we deployed a multi-channel AI agent for the UK's leading student accommodation WiFi provider — projecting 76% cost reduction, 24/7 coverage, and 60-70% first-line resolution without human handover.
Protecting bulk community contracts with AI-driven support and retention analytics
How we deployed multi-tier AI support and community risk analytics for a 45-year Florida FTTH provider — achieving 70%+ first-line resolution, instant property manager response, and proactive at-risk community detection months before contract renewal.
Three AI personas serving three distinct customer segments from one platform
How we built a tiered AI support system with three distinct personas — enterprise, residential, and sales serviceability — for one of NYC's largest fixed wireless and fiber broadband providers, serving 800+ lit buildings and 60,000+ near-net commercial properties.