Latest news, product announcements, partnership updates, and company milestones from GoZupees.
Pre-trained vertical models, template-based agent creation, and plug-and-play SIP integration enable lightning-fast rollout.
VerSense COACH module — real-time knowledge surfacing, sentiment detection, suggested retention language, and automatic call summarisation.
Cross-references call sentiment, incident history, signal degradation, and payment behaviour to flag churn risk and trigger proactive retention.
Industry-specific agent with registration lookup, warranty verification, service reminders, and multi-department routing for sales, service, and parts.
RETAIN, PREDICT, COACH, RECOVER — four operational scenarios playable end-to-end in the browser, showing agents working together.
Failed payment classification, personalised outreach, intelligent retry timing — service preserved without suspension.
11-tab portal with super-admin backend; live agent health, analytics, invoicing, SLA tracking, meeting intelligence, and AI-powered support assistant.
WebRTC and SIP-based bi-directional translation for international NOC teams and multilingual customer support.
AI agents now make outbound calls — retention campaigns, appointment reminders, dormant lead reactivation, and ringless voicemail at scale.
Real-time metric querying, threshold alerting, and capacity trending — works with existing Zabbix, Grafana, and Prometheus deployments.
Joint pursuit of Tier-1 financial services and telecommunications accounts; GoZupees as AI engine, SI as prime contractor.
Housing association vertical agent handles emergency gas/flood/electrical triage, repair scheduling, antisocial behaviour reporting, and vulnerable resident safeguarding.
First full-stack ISP AI engagement; white-label multi-tenant architecture proven across three operational domains.
Compares provisioning logs against billing records; identifies services active but not billed, cancelled accounts still provisioned, and SLA discrepancies.
SENTINEL, CARTOGRAPHER, PULSE, PATCHER, COACH, ANALYST, ORACLE, NAVIGATOR — each purpose-built for a specific ISP operational workflow.
12 BSS/OSS modules, unified data model, maps to your existing ISP stack — not SaaS, you own it.
Published as an interactive React tool — hover any system or data domain to see how they connect across the full ISP operational stack.
Silicon Biztech Limited completes compliance preparation; company hiring globally for AI engineers, solution architects, and delivery leads.
24/7 emergency triage, appointment booking, compassionate call handling — first non-telco vertical AI agent product.
GoZupees expands its integration ecosystem by connecting Verset with Splynx, enabling ISPs to automate billing reconciliation, subscriber management, and real-time data synchronization.
Vendor-neutral thought leadership shared with PE portfolio CTOs; covers SaaS replacement economics and total cost of ownership analysis.
Vigil detects and predicts — NexOps remediates automatically — zero manual NOC intervention across 6 operational scenarios.
GDPR, FCA, and SOC 2 readiness positions GoZupees for regulated industry deployments in insurance, financial services, and healthcare.
SIP Backchannel integration path proven — AI agents can now be inserted into existing enterprise contact centre call flows without platform migration.
Branded HTML tool enables CTO-level conversations with live CAPEX recovery modelling, scaling scenarios, and cost comparison analytics.
Two-path strategy deployed: S3 batch analytics immediate, real-time SIP media forking planned next.
Every call loads the customer's full context dynamically — no two conversations are handled the same way.
SOP ingestion, troubleshooting via voice and chat, smart escalation — deployed with a UK fibre network operator.
Multiple AI agents coordinate on a single customer journey — voice hands to chat, routing hands to specialist, all sharing context seamlessly.
90-day implementation framework for enterprises running scattered AI pilots — governance, strategy, deployment, and training in one programme.
REST API and GraphQL integration enables voice agents to look up device status, trigger config backups, and initiate device reboots via conversational commands.
Carrier-agnostic SIP integration means enterprise clients can deploy AI voice agents without migrating from their existing telephony provider.
Standalone product identity for GoZupees' network automation platform — workflow bots, order decomposition, VNF lifecycle management, and proactive remediation for telecom and ISP operations.
Graph RAG technology connects concepts, people, and processes across siloed systems — the foundation layer for every enterprise AI initiative.
Machine learning-powered alarm correlation, root cause analysis, and outage prediction — detecting faults before they impact customers.
New communication channel opens AI-powered customer service to WhatsApp's 2 billion users with session management, multi-turn conversations, and 24/7 availability.
Fully integrated with legacy CRM; handles payment processing, retention offers, and compliance disclosures — all via conversational voice AI.
Post-call transcription, compliance scoring, churn detection, and agent coaching — analysing 100% of calls, not the industry-standard 2% sample.
Production-grade Kamailio SBC with automatic failover, topology hiding, and white-label capability for telecom AI voice service delivery.
Industry-first empathy-driven AI agent manages motor, home, and pet insurance interactions across 7+ query categories with conversational — not IVR — intelligence.
Joint go-to-market positions GoZupees as the AI engine layer for enterprise telco and financial services accounts across the UK and internationally.
Voice, chat, and intelligent dashboard solution delivers projected 74% cost reduction versus human agents, with ROI-positive economics within 6 months.