AI Voice Agents for Service & Sales

CallFlow AgentIQ™

Get faster service resolutions, higher first-call resolution rates, and reduce truck rolls

Why AI Voice Agents Deliver Better Business Outcomes

Scale Without Hiring

Handle 10x call volume with consistent service quality while maintaining operational costs.

Reduce Average Handle Time

Resolve customer issues 40% faster with instant access to knowledge bases and automated workflows.

Eliminate Training Overhead

Deploy new service protocols instantly across all agents without retraining or human error.

Ensure Compliance Standards

Maintain consistent regulatory compliance across all interactions with built-in monitoring and reporting.

Increase First-Call Resolution

Achieve 85%+ first-call resolution rates with comprehensive knowledge access and decision trees.

Lower Operational Costs

Reduce contact center costs by 60% while improving service quality and customer satisfaction metrics.

Proven Business Impact

Real performance metrics from enterprise deployments across various industries

85%

Reduction in Wait Times

Queue optimization

60%

Lower Operational Costs

Within 6 months

24/7

Service Availability

99.9% uptime SLA

+35%

CSAT Improvement

Customer satisfaction increase

-40%

AHT Reduction

Average handle time

-85%

ACW Reduction

After call work eliminated

* Metrics based on deployments across 50+ enterprise clients in Q3-Q4 2024

Executive Decision Framework

Address the critical questions that matter for enterprise AI voice implementation — integration timelines, security compliance, and measurable business outcomes.

Integration & Compatibility

Plug directly into the systems you already use — CRM, billing, ticketing, and telephony. Our pre-built connectors and APIs make deployment fast, without complex migrations or replatforming.

Security & Compliance

Enterprise-grade security built in from day one. Every interaction is GDPR, ISO27001, and FCA aligned, with full audit trails and configurable data-retention policies.

Scalability & Performance

Scale effortlessly from pilot to thousands of concurrent calls. High-availability architecture and SLA-backed uptime ensure consistent performance under real-world enterprise load.

Language & Localisation

Handle conversations in multiple languages, accents, and dialects with natural fluency. Built-in localisation features adapt to regional compliance and cultural expectations.

Integration & Compatibility

Plug directly into the systems you already use — CRM, billing, ticketing, and telephony. Our pre-built connectors and APIs make deployment fast, without complex migrations or replatforming.

Call Center Efficiency Analysis

Current Operational Challenges

Majority of calls involve routine inquiries requiring agent resources

Extended hold times impact customer satisfaction metrics

After-hours calls require alternative handling procedures

Service quality varies based on individual agent performance

Agent turnover requires ongoing recruitment and training investment

Manual processes introduce operational risk factors

Automated Service Platform Benefits

Automated agents handle majority of routine inquiries without queue delays

24/7 availability maintains service coverage during all business hours

Standardized service protocols ensure consistent quality delivery

Escalation protocols direct complex issues to appropriate human agents

Optimized staffing allocation while maintaining service level agreements

Built-in compliance protocols ensure regulatory requirement adherence

Inbound & Outbound AI Agents

Comprehensive platform supporting both inbound service operations and outbound business communications for optimized customer management.

Inbound Service Operations

Automated agents for standardized call handling

Customer Support

Handle billing inquiries, account changes, technical support, and complaint resolution

Resolve 78% of tickets on first call

Appointment Booking

Schedule appointments, check availability, send confirmations, and manage cancellations

Reduce no-shows by 34%

Order Processing

Take orders, process payments, check inventory, and provide shipping updates

Increase order accuracy to 99.2%

Information Requests

Product information, pricing, store hours, directions, and general inquiries

Answer 95% of questions instantly

Outbound Business Communications

Automated outreach for business development

Sales Follow-ups

Follow up on leads, qualify prospects, schedule demos, and nurture opportunities

Increase conversion rates by 45%

Renewal Reminders

Proactive subscription renewals, contract extensions, and upgrade opportunities

Boost retention by 28%

Payment Collection

Professional, empathetic collection calls with payment plan options

Improve collection rates by 52%

Survey & Feedback

Customer satisfaction surveys, market research, and feedback collection

Achieve 67% response rates

Built for enterprise scale

Advanced AI technology that integrates seamlessly with your existing systems

Advanced NLP & Understanding

Natural language processing that understands context, intent, and sentiment in real-time

CRM & System Integration

Seamless integration with Salesforce, HubSpot, ServiceNow, and custom systems

Enterprise Security & Compliance

SOC2, HIPAA, PCI DSS compliant with end-to-end encryption

Omnichannel Deployment

Voice, chat, SMS, and social media channels from one platform

Real-time Analytics & Insights

Comprehensive dashboards with conversation analysis and performance metrics

Custom Training & Personalization

Industry-specific training with your data, tone, and business rules

Evaluate CallFlow AgentIQ™ for Your Organization

Experience CallFlow AgentIQ™ in action. Book a personalized demo today.

2-4 weeks

Implementation time

99.9%

Uptime guarantee

24/7

Expert support