Real customer success stories showcasing how ISPs and telcos transformed their customer service with GoZupees AI voice agents and automation.
How a leading student accommodation ISP achieved 84% cost reduction with AI-first support
Students don't wait for office hours when WiFi drops. A UK market-leading PBSA ISP delivering connectivity to 360,000+ users every day needed to scale support without scaling headcount.
How a UK broadband provider achieved 52% containment rate with AI-first WhatsApp support
A UK home broadband provider was seeing rising support demand driven by connectivity anxiety and billing uncertainty. Customers increasingly preferred messaging over phone—especially outside staffed hours.
How an NHS Trust reduced missed appointments with risk-based AI outreach
An NHS Trust was facing persistent Did Not Attend (DNA) rates that created avoidable waste across clinics: unused appointment slots, longer waiting lists, operational disruption, and increased downstream pressure on urgent care.
How a major US telecom deployed four specialised AI voice agents for seamless support
A major US telecom provider was facing sustained pressure on its contact centre operations driven by high inbound volume and complex, multi-intent customer journeys.