AI Agents with ServiceNow
Empower your IT service desk with AI voice agents that handle L1 support, create incidents, and automate workflows in ServiceNow.
ServiceNow is the leading enterprise platform for IT service management (ITSM), IT operations management (ITOM), and digital workflow automation. When integrated with GoZupees AI voice agents, enterprises can transform their IT support operations.
The integration enables AI voice agents to handle L1 IT support calls autonomously—resetting passwords, checking ticket statuses, logging incidents, and guiding users through common troubleshooting steps. All interactions are automatically logged in ServiceNow with complete context.
GoZupees AI agents leverage ServiceNow's Configuration Management Database (CMDB) to understand the user's IT environment, providing personalized support based on their assigned assets and services. This context-aware approach dramatically improves first-call resolution rates.
For IT service desks, the integration means reduced call volumes, faster incident resolution, and more efficient use of specialized IT resources. AI agents handle routine requests 24/7, while complex issues are routed to the right specialists with full diagnostic information.
Enterprise security and compliance requirements are fully supported, with all data transmission encrypted and audit logs maintained for every AI-handled interaction.
What This Integration Enables
- Create incidents and service requests from voice calls
- Reset passwords and unlock accounts automatically
- Check ticket status and provide updates to users
- Access CMDB for context-aware troubleshooting
- Route complex issues to specialized support groups
- Log all interactions with full audit trail
Get Started with ServiceNow
Ready to automate your ServiceNow workflows with GoZupees AI voice agents? Book a demo to see how we can help streamline your operations.