Your agents don't need more training. They need a smarter screen.
VerSense sits beside your agent during every call. It diagnoses the problem, suggests the fix, and executes the solution — all in real-time. No tab switching. No hold times. No guessing.
What Your Agents See
A unified console that surfaces everything your agent needs — before they ask for it.
Hi, I've been having issues with my internet speed for about a week now.
I'm sorry to hear that. Let me check your connection right away.
It's especially bad in the evenings.
Your agent sees the problem before the customer explains it.
Today, agents waste the first 2 minutes of every call asking 'What seems to be the problem?' while toggling between 4 different systems.
VerSense automatically runs diagnostics the moment a customer connects — checking network status, billing, device health, and account flags simultaneously.
Instant Diagnosis
Your agent sees the problem before the customer explains it.
Stop toggling. Start fixing.
Right now, to issue a simple refund, your agent opens the billing system, searches for the customer, finds the charge, calculates the amount, processes the credit, then writes an email. That's 6 steps across 3 systems.
VerSense pre-positions 'Fix It' buttons based on the diagnosed issue. One click executes the entire workflow.
One-Click Resolution
Stop toggling. Start fixing.
The right answer, instantly — no searching.
Your knowledge base has 2,000 articles. Your agents can't find the right one fast enough, so they put customers on hold or give wrong answers.
VerSense doesn't just search your knowledge base — it understands the context. It filters out irrelevant content and delivers only what applies to this specific customer's situation.
Smart Knowledge Delivery
The right answer, instantly — no searching.
We Speak Your Language
VerSense isn't a generic copilot. It's built for your industry's specific workflows and systems.
"My WiFi keeps dropping every few hours"
Likely cause: Faulty customer router (firmware v2.1 known issue)
For ISPs, MSPs, Telcos: Integrates with network diagnostics (Preseem, LibreNMS, UISP) to distinguish between device, local network, and backbone issues. Your agents know if it's the customer's WiFi or your fibre before asking a single question.
Resolve network issues 3x faster with automated device detection and remote diagnostics.
"Does my policy cover water damage from a burst pipe?"
Covered. Agent can initiate claim with one click.
For Insurance, Banking, Lending: Connects to policy management and claims systems to verify coverage, check claim status, and provide actionable guidance during live calls. Agents see exactly what's covered and what's not.
Claims handled 50% faster with real-time policy verification and compliance guardrails.
Everything Your Agents Need, Nothing They Don't
Training Time Cut by 70%
New agents become productive in days, not months. VerSense guides them through every interaction.
Zero Hold Time
Agents never need to put customers on hold to look things up. Everything surfaces automatically.
95% Fewer Errors
Automated compliance checking and pre-validated actions eliminate costly mistakes.
Happier Customers
94% CSAT and +72 NPS from customers who interact with VerSense-assisted agents.
One Unified View
CRM, billing, network, tickets, and history — all in one screen. No more toggling.
Built-in Compliance
Automatic script adherence, required disclosures, and PII protection built into every interaction.
Stop asking agents to be superheroes.
Give them a copilot that diagnoses, suggests, and executes — so they can focus on being human.