AI Resources for ISPs & Telcos

Resolve Provider Inquiry Overload with Agentic AI

How AI Agents handle high-volume requests for health plan provider service teams

Health Plan Provider Service teams operate under constant strain. High call volumes, rising administrative expenses and complex payer ecosystems create ripple effects that delay care and destabilize provider networks. Discover how AI Agents for provider servicing alleviate bottlenecks and reduce cost-to-serve. We'll explore how Intelligence embeds multichannel experiences with powerful reasoning capabilities to improve self-service efficacy and compliance.

How 5 Group Benefits Leaders Cut Costs and Improve CX with AI-Powered Automation

Every group benefits carrier knows the challenge: incomplete submissions, manual follow-ups, compliance risk, and frustrated brokers or customers. These inefficiencies slow everything down — costing time, money, and trust. This exclusive lookbook reveals how five global leaders in group benefits turned those challenges into opportunities with AI-powered automation.

The Complete Guide to AI-Powered Customer Experience Automation

In today's competitive landscape, delivering exceptional customer experiences while managing costs is more challenging than ever. This comprehensive guide explores how leading enterprises are leveraging AI automation to transform their customer engagement strategies. Learn from real-world case studies and actionable frameworks you can apply immediately.

AI-Powered Support for WISPs: Reduce Churn & Scale Service

How Wireless ISPs are using AI voice agents to handle subscriber inquiries 24/7

Wireless Internet Service Providers face unique challenges: limited staff, high call volumes during outages, and customers expecting instant support. Learn how AI voice agents are transforming WISP customer service by providing immediate response to common inquiries, escalating complex issues to human agents, and reducing churn through better subscriber experiences.

Voice AI: The Future of Customer Service

Transform your contact center with intelligent voice automation

Voice AI is revolutionizing how businesses handle customer interactions. Traditional IVR systems frustrate customers, while live agents are expensive and limited in availability. Learn how voice AI can reduce call handling time by 40% while improving customer satisfaction scores. We'll demonstrate real-world implementations and share best practices for deploying voice AI in enterprise contact centers.

AI Automation for Telecom: Reducing Churn & Costs

How leading ISPs and WISPs are leveraging AI to transform operations

The telecommunications industry faces intense competition and thin margins. Customer churn, support costs, and network complexity create ongoing challenges. Explore real-world case studies from telecom companies that reduced customer churn by 25% with AI. Learn how AI automation can streamline operations, improve customer retention, and reduce support costs.

The Complete Guide to AI Voice Agents in 2025

Discover how AI voice agents are transforming customer service and what it means for your L1 support operations. This comprehensive whitepaper covers the latest trends, technologies, and best practices for implementing AI voice agents in your organization. Learn from industry leaders who have successfully deployed voice AI at scale.

Reducing L1 Support Costs by 60%: A Data-Driven Approach

Learn the strategies and technologies that leading companies use to dramatically reduce their support costs while improving customer satisfaction. This case study-driven whitepaper examines real implementations and their results, providing actionable insights you can apply to your organization.

Voice AI Implementation Playbook

A step-by-step guide to implementing voice AI in your contact center, from planning to deployment. This playbook covers everything you need to know, including vendor selection, integration strategies, change management, and measuring success.

The Future of Customer Service: 2025 and Beyond

Explore emerging trends in customer service technology and how AI is reshaping the industry landscape. This forward-looking whitepaper examines the technologies, strategies, and organizational changes that will define customer service in the coming years.

The Executive Guide to AI-Powered Customer Experience

Everything C-suite executives need to know about leveraging AI to transform customer experience and drive business results. This comprehensive eBook covers strategy, implementation, and measurement of AI-powered CX initiatives.

Contact Center Modernization: A Complete Guide

Transform your legacy contact center into a modern, AI-powered customer engagement hub. This eBook covers everything from technology selection to change management, helping you navigate the modernization journey.

Measuring AI ROI in Customer Support: A Framework

A comprehensive framework for calculating and tracking the return on investment from AI-powered support solutions. This eBook provides practical tools, templates, and methodologies for demonstrating AI value to stakeholders.

AI Support ROI Calculator

Calculate your potential savings

Estimate how much you could save by implementing AI-powered customer support. Enter your current metrics and see projected cost reductions and efficiency gains.

Voice AI ROI Calculator

See voice agent savings

Calculate the return on investment for deploying AI voice agents in your contact center. Model different scenarios and see the impact on your bottom line.

UK PBSA ISP Market Leader: AI Voice Agent Deployment

How a leading student accommodation ISP achieved 84% cost reduction with AI-first support

Students don't wait for office hours when WiFi drops. A UK market-leading PBSA ISP delivering connectivity to 360,000+ users every day needed to scale support without scaling headcount.

UK Home Broadband Provider: WhatsApp AI Chatbot Deployment

How a UK broadband provider achieved 52% containment rate with AI-first WhatsApp support

A UK home broadband provider was seeing rising support demand driven by connectivity anxiety and billing uncertainty. Customers increasingly preferred messaging over phone—especially outside staffed hours.

NHS Trust: AI Voice Agent for DNA Reduction

How an NHS Trust reduced missed appointments with risk-based AI outreach

An NHS Trust was facing persistent Did Not Attend (DNA) rates that created avoidable waste across clinics: unused appointment slots, longer waiting lists, operational disruption, and increased downstream pressure on urgent care.

Major US Telecom Provider: AI Squad Deployment

How a major US telecom deployed four specialised AI voice agents for seamless support

A major US telecom provider was facing sustained pressure on its contact centre operations driven by high inbound volume and complex, multi-intent customer journeys.

The Workforce Redesign Playbook

20 min read

A GZP Whitepaper How to reorganise and optimize work while protecting customer outcomes, controls, and culture Executive Summary: The Efficiency Paradox Telecommunications and Internet Service...