Enterprise Contact Center Transformation

The GoZupees Cisco integration connects AI voice agents to Webex Contact Center, the cloud-native platform trusted by over 36,000 enterprises worldwide. This powerful combination delivers intelligent automation while leveraging Cisco's legendary networking infrastructure and security capabilities.

Webex Contact Center Native Integration

GoZupees AI agents operate natively within Webex Contact Center's cloud architecture. Deep integration with Cisco's Flow Designer enables sophisticated call handling logic, while AI agents can leverage the platform's real-time transcription, sentiment analysis, and quality management capabilities for continuous improvement.

Intelligent Virtual Agent Collaboration

The integration enhances Cisco's Virtual Agent capabilities with GoZupees' advanced conversational AI. Handle complex multi-turn conversations, understand customer intent with high accuracy, and seamlessly transfer to human agents when needed—all while maintaining complete context and conversation history.

Webex Collaboration Ecosystem

AI agents can leverage the broader Webex ecosystem for customer resolution. Initiate Webex Meetings for complex support scenarios, collaborate with subject matter experts via Webex Teams, and share documentation through Webex Content Management—all orchestrated automatically based on customer needs.

Control Hub Analytics and Insights

Cisco Control Hub provides unified visibility into AI agent performance alongside human agent metrics. Track key performance indicators, analyze customer journey patterns, and identify optimization opportunities through comprehensive dashboards and customizable reports.

ThousandEyes Integration for Quality Assurance

Through Cisco ThousandEyes integration, monitor end-to-end call quality for every AI agent interaction. Identify network issues, track voice quality metrics, and ensure optimal customer experience regardless of where calls originate or how they route through your infrastructure.

Zero Trust Security Architecture

Built on Cisco's Zero Trust security framework, the integration ensures every AI agent interaction is authenticated, authorized, and encrypted. Duo Security provides multi-factor authentication, while Cisco Secure protects against threats at every layer of the communication stack.

What This Integration Enables

Process inbound customer service requests
Qualify leads and route to sales teams
Initiate collaboration sessions for complex issues
Update customer records in integrated CRMs
Generate real-time transcripts and summaries
Collect customer satisfaction feedback
Escalate to human agents with full context

Use Cases

Webex Contact Center AI

Deploy AI agents within Cisco Webex Contact Center infrastructure

Virtual Agent Enhancement

Enhance Cisco Virtual Agent with advanced conversational AI

Flow Designer Automation

Create sophisticated call flows with visual workflow builder

Enterprise Security Handling

Handle customer interactions with Zero Trust security

Collaboration Escalation

Escalate complex issues to Webex Meetings and Teams

Control Hub Analytics

Monitor AI performance through Cisco Control Hub

Quality Assurance Monitoring

Monitor call quality with ThousandEyes integration

Government Compliance

Handle government customer interactions with FedRAMP compliance

Data Synced with Cisco

Object	Fields Written
Customer Profiles	name, contact_info, account_status, interaction_history
Call Records	call_id, duration, disposition, quality_score, transcript
Queue Metrics	queue_name, wait_time, service_level, abandonment_rate
Agent Performance	handle_time, resolution_rate, quality_score, availability