Unified Enterprise Communications Intelligence

The GoZupees Avaya integration brings conversational AI to one of the world's most trusted enterprise communications platforms. Avaya's comprehensive suite—spanning contact center, unified communications, and collaboration tools—gains unprecedented automation capabilities through intelligent AI agents.

Avaya Experience Platform Integration

GoZupees AI agents integrate natively with Avaya Experience Platform, enabling seamless customer journeys across all touchpoints. Whether customers reach out via voice, digital channels, or self-service portals, AI agents provide consistent, personalized experiences informed by complete interaction history and customer context.

Intelligent Workstream Collaboration

The integration extends into Avaya Spaces and workstream collaboration tools, allowing AI agents to coordinate activities across teams. When customer issues require escalation or cross-functional involvement, AI agents can initiate collaboration sessions, share relevant context, and track resolution through to completion.

Advanced Workforce Engagement

Avaya's Workforce Engagement Management (WEM) capabilities enhance AI agent operations. Quality management tools analyze every AI interaction, gamification features motivate continuous improvement, and real-time coaching ensures optimal performance. The unified approach treats AI and human agents as a cohesive workforce.

Communications Platform as a Service

Through Avaya CPaaS capabilities, GoZupees AI agents can leverage programmable communications APIs for custom workflows. Send automated SMS notifications, initiate outbound calls for proactive support, or integrate with IoT devices for contextual customer engagement—all orchestrated by intelligent AI agents.

Hybrid Deployment Flexibility

Whether your Avaya environment is cloud-native, on-premises, or hybrid, GoZupees AI agents adapt to your architecture. Integration supports Avaya Aura on-premises deployments alongside Avaya Cloud Office, ensuring consistent AI capabilities regardless of your infrastructure choices.

Enterprise-Grade Reliability

Avaya's carrier-grade infrastructure—trusted by 90% of Fortune 100 companies—ensures AI agent interactions meet the highest reliability standards. Built-in redundancy, geographic failover, and 99.999% uptime guarantees mean your AI-powered customer service never skips a beat.

What This Integration Enables

Handle inbound customer inquiries autonomously
Route complex issues to appropriate specialists
Initiate outbound proactive customer communications
Coordinate cross-functional resolution workflows
Collect and analyze customer feedback
Update customer records across integrated systems
Generate interaction summaries and insights

Use Cases

Multi-Channel Coordination

Coordinate customer communications across multiple channels

Experience Platform Automation

Automate customer journeys across the Avaya Experience Platform

Workstream Collaboration

Coordinate team activities for complex customer issue resolution

Enterprise Call Handling

Handle high-volume enterprise call traffic with AI assistance

Proactive Customer Outreach

Initiate outbound calls for proactive customer engagement

Hybrid Cloud Support

Deploy AI agents across hybrid cloud and on-premises environments

Workforce Engagement

Optimize workforce performance with AI-driven insights

CPaaS Integration

Leverage programmable communications for custom workflows

Data Synced with Avaya

Object	Fields Written
Contacts	name, phone, email, account, preferences
Interactions	channel, duration, outcome, sentiment, transcript
Cases	case_id, status, priority, history, resolution
Workforce	agent_id, skills, schedule, performance, coaching