AI-First Communications Platform

The GoZupees Dialpad integration unites two AI-native platforms to deliver unparalleled customer communication intelligence. Dialpad's proprietary Ai technology—trained on billions of minutes of voice and messaging data—combines with GoZupees conversational AI for next-generation customer engagement.

Dialpad Ai Integration

GoZupees AI agents leverage Dialpad's industry-leading Ai capabilities including real-time transcription, live sentiment analysis, and automatic action item capture. Every conversation is enriched with AI insights that drive better outcomes and continuous improvement.

Ai Contact Center Orchestration

Within Dialpad Ai Contact Center, GoZupees agents handle customer interactions with full access to queue management, skills-based routing, and workforce optimization tools. The integration enables sophisticated call flows that blend AI automation with human expertise for optimal customer experiences.

Real-Time Coaching and Assist

Dialpad's Ai Real-Time Assist features extend to AI agent interactions. Automatic knowledge base suggestions, compliance monitoring, and performance insights help optimize every conversation. When AI agents transfer to humans, the coaching continues seamlessly.

Unified Communications Hub

Beyond contact center functions, AI agents can leverage Dialpad's unified communications—including video meetings, team messaging, and business SMS—to coordinate resolution activities. Escalate complex issues to Dialpad Meetings, collaborate with experts via Dialpad Talk, and maintain customer communication across all channels.

Deep Salesforce Integration

Dialpad's native Salesforce integration enables AI agents to access and update customer data without leaving the conversation flow. Automatically log activities, update opportunities, and trigger workflows based on conversation outcomes—all while maintaining the rich context that drives personalized service.

Enterprise-Grade Infrastructure

Built on Google Cloud Platform, Dialpad delivers enterprise reliability with global scale. AI agent interactions benefit from the same infrastructure that powers Google's own services, ensuring low latency, high availability, and seamless scalability as your business grows.

What This Integration Enables

Process inbound customer service calls
Provide real-time conversation intelligence
Route complex issues to specialists
Update Salesforce records automatically
Initiate video meetings for complex issues
Send follow-up messages across channels
Analyze conversation patterns and trends

Use Cases

Real-Time Transcription

Get live transcription of every customer conversation

Sentiment Analysis

Monitor customer sentiment in real-time during calls

AI Coaching

Provide real-time coaching with AI Real-Time Assist

Salesforce Integration

Deep integration with Salesforce CRM workflows

Video Meeting Escalation

Escalate complex issues to Dialpad Meetings

Action Item Capture

Automatically capture action items from conversations

Unified Communications

Coordinate across voice, video, and messaging

Contact Center Automation

Automate Dialpad Ai Contact Center workflows

Data Synced with Dialpad

Object	Fields Written
Contacts	name, phone, email, company, owner, history
Conversations	id, transcript, sentiment, action_items, duration
Cases	case_id, status, resolution, satisfaction, handle_time
Insights	keywords, topics, competitors, objections