AI Agents with Freshdesk
Transform your Freshdesk support operations with AI voice agents that create tickets, resolve issues, and delight customers automatically.
Freshdesk is a cloud-based customer support software that helps businesses provide seamless customer service across multiple channels. When integrated with GoZupees AI voice agents, Freshdesk becomes a powerhouse for automated customer support.
The integration enables AI voice agents to automatically create, update, and resolve tickets based on customer conversations. Every call is logged with full context, including conversation transcripts, customer sentiment, and issue classification, giving your support team complete visibility.
GoZupees AI agents can access Freshdesk knowledge bases to provide accurate answers during calls, escalate complex issues to the right agents, and update ticket statuses in real-time. This seamless connection eliminates manual data entry and ensures nothing falls through the cracks.
For support teams, the integration means faster resolution times, reduced ticket backlog, and happier customers. AI agents handle routine inquiries 24/7, freeing your human agents to focus on complex cases that require a personal touch.
What This Integration Enables
- Create and update Freshdesk tickets from voice conversations
- Access knowledge base articles during calls
- Route tickets to the right agents based on issue type
- Update ticket status and add notes in real-time
- Escalate complex issues with full context transfer
- Track SLAs and trigger escalations automatically
Get Started with Freshdesk
Ready to automate your Freshdesk workflows with GoZupees AI voice agents? Book a demo to see how we can help streamline your operations.