AI Agents with Microsoft Outlook

What GoZupees AI Agents Do with Microsoft Outlook

GoZupees integrates directly with Microsoft Outlook and Office 365 calendars, enabling AI agents to perform complete scheduling operations during voice interactions. When someone calls to schedule a meeting, the AI agent checks real-time availability across relevant Outlook calendars, confirms the meeting details, and creates a fully-formed calendar event—including Microsoft Teams links when needed—all within the conversation.

This integration treats Outlook as an active system, not a read-only reference. AI agents create new meetings, modify existing appointments, handle cancellations, and book shared resources like conference rooms. Every action is executed through Microsoft Graph API with proper enterprise authentication.

Core Scheduling Workflows

Meeting Scheduling from Voice

When a caller requests a meeting, the AI agent captures the meeting purpose, required attendees, preferred time windows, and duration. It then queries the Outlook free/busy API to find times when all participants are available. Once the caller confirms a slot, the agent creates the calendar event with all attendees, a descriptive subject line, agenda in the body, and optionally a Teams meeting link for remote participants.

Rescheduling Existing Meetings

Callers can request to move their scheduled meetings to different times. The AI agent identifies the original meeting by matching caller identity and appointment details, presents new availability options that work for all attendees, and updates the Outlook event. All attendees receive updated invitations automatically through Outlook's notification system.

Room and Resource Booking

For in-person meetings requiring conference rooms or equipment, the AI agent checks resource availability alongside attendee calendars. It can book rooms as part of the meeting creation, ensuring physical spaces are reserved when the appointment is confirmed. This eliminates the common problem of scheduling meetings without available rooms.

Recurring Meeting Setup

AI agents can create recurring meetings based on caller specifications—weekly team syncs, monthly reviews, or custom recurrence patterns. The agent collects recurrence details, checks that the pattern works with attendee schedules, and creates the recurring event series in Outlook.

Technical Integration Details

Microsoft 365 Authentication

GoZupees connects to Outlook through Microsoft Graph API using OAuth 2.0 with Azure Active Directory. The integration uses delegated permissions scoped specifically to calendar operations—reading availability and managing events. Your IT administrator can review and approve exactly which permissions are granted, and access can be revoked at any time through the Azure portal.

Real-Time Free/Busy Queries

During scheduling conversations, the AI agent queries the Microsoft Graph free/busy endpoint to retrieve current availability. This live query ensures that time slots offered to callers reflect the actual state of all relevant calendars, including events added minutes before the call.

Teams Meeting Integration

When meetings require video conferencing, the AI agent can automatically provision a Microsoft Teams meeting link and attach it to the calendar event. Participants receive the Teams link in their calendar invitation and can join with one click at the scheduled time.

Attendee Management

Calendar events created by GoZupees include all relevant attendees with their email addresses. Outlook handles sending invitations, tracking RSVPs, and managing responses. The AI agent can read response status to confirm attendance before meetings occur.

Enterprise Deployment

This integration is designed for organizations using Microsoft 365. It respects tenant security policies, works with shared calendars and resource mailboxes, and integrates with existing Outlook workflows. Deployment requires Azure AD admin consent for the calendar scopes, after which all authorized users can benefit from AI-assisted scheduling.

Security and Compliance

All authentication flows use Microsoft's standard OAuth 2.0 with Azure AD. Permissions are scoped to calendar operations only—no access to email, files, or other Microsoft 365 data. Data transmitted between GoZupees and Microsoft services is encrypted in transit. The integration is compatible with enterprise compliance requirements and can be audited through standard Microsoft 365 admin tools.