AI Agents with Google Calendar

What GoZupees AI Agents Do with Google Calendar

GoZupees connects your voice AI agents directly to Google Calendar, enabling them to perform real scheduling actions during live customer interactions. When a customer calls to book an appointment, your AI agent queries calendar availability in real-time, confirms the time slot with the caller, and creates the event—complete with attendees, descriptions, and meeting links—without any human intervention.

This is not passive calendar viewing. GoZupees AI agents actively write to your Google Calendar: creating new events, updating existing appointments, canceling bookings, and attaching contextual notes from the conversation. Every scheduling action happens within the call itself, so customers hang up with confirmed appointments.

Core Scheduling Workflows

New Appointment Booking

When a caller requests an appointment, the AI agent collects the required details—preferred date, time window, appointment type, and any special notes. It then queries your Google Calendar for matching availability, presents options to the caller, and upon confirmation creates the calendar event with all structured data: attendee email, phone number, appointment reason, and any intake information gathered during the call.

Rescheduling Existing Appointments

Callers who need to change their appointment time speak naturally to the AI agent. The agent locates the existing event by matching caller identity (phone number, email, or name), confirms the appointment details, checks for new availability windows, and updates the calendar event with the revised time. The original event history is preserved, and updated confirmation details are provided to the caller.

Appointment Cancellation

When callers need to cancel, the AI agent identifies the relevant appointment, confirms cancellation intent, removes the calendar event, and optionally offers to reschedule for a future date. Cancellation reasons can be logged to the event notes before deletion for reporting purposes.

Multi-Attendee and Resource Scheduling

For appointments requiring multiple participants or specific resources (conference rooms, equipment), the AI agent checks availability across all required calendars before confirming the booking. This ensures no double-booking of shared resources and handles the coordination complexity automatically.

Technical Integration Details

Authentication and Permissions

GoZupees connects to Google Calendar using OAuth 2.0 with scoped permissions. The integration requests only the calendar permissions necessary for reading availability and creating/modifying events. No credentials are stored—access is token-based and can be revoked at any time from your Google account settings.

Real-Time Availability Queries

During calls, the AI agent performs live API calls to Google Calendar to fetch current availability. This ensures that time slots offered to callers reflect the true state of your calendar, including events added just moments before the call.

Event Data Structure

Events created by GoZupees AI agents include structured fields: event title (formatted consistently for your workflow), start and end times, attendee email addresses, location or Google Meet link, detailed description with call context, and custom reminders. All fields are configurable to match your existing calendar conventions.

Post-Call Enrichment

After the call ends, events can be updated with additional context: call summaries, transcript excerpts, next steps, or linked CRM records. This creates a complete record connecting the calendar event to the interaction that generated it.

Data Written to Google Calendar

GoZupees writes the following data to your calendar events:

• Event Title: Appointment type and customer name
• Start/End Time: Confirmed appointment window
• Attendees: Customer email and any internal participants
• Description: Appointment reason, intake notes, call reference ID
• Location: Physical address or Google Meet link
• Reminders: Email and popup notifications as configured

Setup and Configuration

Connecting Google Calendar takes under 10 minutes. You'll authenticate via Google OAuth, select which calendars the AI agent can access, configure appointment types and durations, set buffer times between appointments, and define business hours. Once configured, your AI agents immediately gain scheduling capabilities for all calls routed through GoZupees.

Security and Compliance

The integration uses Google's standard OAuth 2.0 flow with scoped permissions limited to calendar operations. All data transmitted between GoZupees and Google Calendar is encrypted in transit. Token refresh is handled automatically, and you retain full control to revoke access at any time. The integration is compatible with Google Workspace security policies and admin controls.