AI Agents with SimplyBook.me

What GoZupees AI Agents Do with SimplyBook.me

GoZupees connects AI voice agents to SimplyBook.me, enabling them to book services, select providers, and manage appointments during customer phone calls. When customers call your service business to schedule, the AI agent queries your SimplyBook configuration for available services and times, collects customer details, and creates confirmed bookings—handling the complexity of multi-service, multi-provider scheduling through natural conversation.

SimplyBook.me is built for businesses offering multiple services across multiple locations with various service providers. This integration brings voice-first booking to that complexity, so customers calling your business get the same structured booking experience as those using your online scheduler.

Core Scheduling Workflows

Service Selection and Booking

When a customer calls to schedule, the AI agent helps them identify the right service from your SimplyBook catalog. Once the service is selected, the agent retrieves available times from providers who offer that service. The customer selects a time slot, provides their contact information and any required custom field data, and the agent creates the booking through SimplyBook's API.

Provider-Specific Booking

When customers request a specific provider by name, the AI agent checks that provider's availability for the requested service. This supports businesses where clients develop relationships with particular staff members and want to book specifically with them.

Multi-Location Scheduling

For businesses operating across multiple locations, the AI agent can determine the customer's preferred location and query availability specific to that site. This ensures bookings are created at the correct location with providers who work there.

Rescheduling and Cancellation

Customers who need to change or cancel their appointment can do so by phone. The AI agent locates their existing booking by matching customer identity, presents new availability options for rescheduling, or confirms and processes cancellations. SimplyBook handles sending updated notifications.

Technical Integration Details

API Authentication

GoZupees connects to SimplyBook.me using API credentials from your SimplyBook admin panel. This establishes authenticated access to your services, providers, availability, and booking operations. Both the company login and API key are required for full booking functionality.

Service and Provider Queries

During calls, the AI agent queries your SimplyBook configuration to retrieve the list of active services and their associated providers. When checking availability, the query accounts for provider schedules, service duration, and any configured buffer times.

Custom Fields Support

SimplyBook allows custom intake fields on bookings. The AI agent collects this information during the conversation—customer preferences, notes, or any business-specific data fields you've configured—and includes it with the booking submission.

Notification Triggers

Bookings created through GoZupees trigger your existing SimplyBook notification workflows: confirmation emails or SMS, reminder sequences, and any connected automation. The booking source is recorded for your analytics.

Data Flow with SimplyBook.me

The integration handles the following data:

• Read: Services catalog, provider list, location data, availability slots, custom field definitions
• Write: New bookings with customer name, contact info, service, provider, location, custom field values
• Trigger: SimplyBook confirmation messages and reminder sequences

Setup and Configuration

Setup takes approximately 15-20 minutes. You'll retrieve API credentials from your SimplyBook admin panel, connect them to GoZupees, configure which services and locations the AI agent can book, and review custom field mappings. Your existing SimplyBook configuration—services, providers, schedules, locations—applies automatically.

Multi-Service Business Applications

This integration suits businesses with structured service offerings: spas, salons, fitness studios, repair services, professional services, and multi-practitioner practices. The AI agent handles the service selection logic that would otherwise require front-desk staff to guide customers through options.

Security Considerations

API credentials authenticate all booking operations. Customer data collected during calls is transmitted to SimplyBook and stored according to SimplyBook's data policies. All API communication is encrypted in transit. Credentials can be regenerated from your SimplyBook admin panel if access needs to be revoked.

Payment Collection During Booking

If your SimplyBook configuration includes payment collection for services, the AI agent can guide customers through providing payment information during the call. Prepayment for appointments reduces no-shows and ensures customers are committed to their scheduled times.

Membership and Package Support

For businesses offering membership programs or service packages, the AI agent can apply available credits or membership benefits to bookings. When a member calls to schedule, the agent checks their account status and books against their included services or package balance.