Troubleshooting Agent
Resolve "my internet isn't working" in 5 minutes, not 15. Automated diagnostics, guided troubleshooting, and intelligent escalation — available 24/7.
See it in action
Watch how the Troubleshooting Agent handles a real conversation — identifying intent, retrieving information, and resolving the issue without human intervention.
Troubleshooting Agent
My internet is down!
How It Works
A proven workflow that handles inquiries from start to resolution.
Intent & Authentication
Recognize technical issue intent and verify customer identity.
Outage Check
Critical first step — check for known outages affecting the area.
Remote Diagnostics
Automated checks: CPE status, signal, authentication, account.
Guided Troubleshooting
Step-by-step guidance based on symptoms and diagnostics.
Resolution or Escalation
Fix the issue or create intelligent ticket with full context.
Verification
Confirm resolution and offer follow-up if issues recur.
Features & Benefits
Before any troubleshooting, check for known outages affecting the customer's area. Save time by identifying issues that can't be fixed by the customer.
Real Results
What Our Customers Say
"'My internet isn't working' calls used to take 12 minutes on average. Now most are resolved in under 5 minutes by the agent, and customers are happier."
Integrations
Connects to the tools you already use.
Frequently Asked Questions
Ready to see the Troubleshooting Agent in action?
Book a personalized demo and see how it transforms your operations.