Onboarding Agent
Make every new customer's first week a success. Proactive welcome, setup help, Day 3 check-ins, and feedback collection — reduce early churn before it happens.
See it in action
Watch how the Onboarding Agent handles a real conversation — identifying intent, retrieving information, and resolving the issue without human intervention.
Onboarding Agent
Hi Maria, welcome to ValleyFiber! Your installation is complete and your internet is ready. Network: ValleyFiber_5G Password: xK9#mNp2 Reply if you have any questions!
How It Works
A proven workflow that handles inquiries from start to resolution.
Installation Complete
Triggered when technician marks installation done in billing system.
Day 1 Welcome
Send WiFi credentials and setup assistance within hours of install.
Setup Support
Help connect devices, explain features, answer questions.
Day 3 Check-In
Verify service is working well and identify any emerging issues.
CSAT Collection
Gather NPS scores and feedback while experience is fresh.
Issue Escalation
Route problems to support before they become reasons to cancel.
Features & Benefits
Proactive welcome message within hours of installation. Includes WiFi credentials, setup tips, and an invitation to ask questions. Create a great first impression.
Real Results
What Our Customers Say
"We used to lose 15% of customers in the first 90 days. After implementing the Onboarding Agent, that dropped to 9%. The proactive check-ins catch problems before customers get frustrated enough to cancel."
Integrations
Connects to the tools you already use.
Frequently Asked Questions
Ready to see the Onboarding Agent in action?
Book a personalized demo and see how it transforms your operations.