Order Helper Agent
Answer "where is my install?" instantly. Provide real-time order status across all channels, eliminating the #1 call driver during the signup-to-activation period.
See it in action
Watch how the Order Helper Agent handles a real conversation — identifying intent, retrieving information, and resolving the issue without human intervention.
Order Helper Agent
Hi! I can help you check on your order status. What would you like to know?
How It Works
A proven workflow that handles inquiries from start to resolution.
Intent Recognition
Recognizes 'where is my install?' and similar order status inquiries.
Customer Authentication
Verifies identity via account number, phone, or service address.
Status Retrieval
Queries billing system for real-time order status and dates.
Status Communication
Translates internal codes into clear, customer-friendly updates.
Concern Handling
Addresses frustration, provides context on delays, offers solutions.
Escalation or Resolution
Resolves the inquiry or routes to human support with full context.
Features & Benefits
Query your billing system live for current order status, workflow stage, scheduled dates, and any account notes. No cached or stale information.
Real Results
What Our Customers Say
"Our support team used to spend 60% of their time on 'where is my order' calls. Now the Order Helper Agent handles those automatically, freeing our team for complex issues."
Integrations
Connects to the tools you already use.
Frequently Asked Questions
Ready to see the Order Helper Agent in action?
Book a personalized demo and see how it transforms your operations.