Automatic Case Creation & Routing from Support Calls
Create and route Salesforce Cases from customer support calls using AI-based issue classification.
Automatically create support cases in Salesforce from calls, with intelligent routing based on issue type and urgency.
Integration Flow
The Challenge
Support calls often result in delayed case creation or incorrect routing, leading to longer resolution times and frustrated customers.
When a customer calls with a support issue, GoZupees AI agents automatically classify the issue, determine urgency, create a Salesforce Case, and route it to the appropriate queue or agent.
How It Works
Customer calls with support issue
GoZupees AI classifies the issue type
Urgency level is determined
Salesforce Case is created automatically
Case is routed to appropriate queue
Call transcript and summary attached
Setup Overview
Under 60 minutes
Configure issue classification rules
Map to Salesforce Case queues
Set urgency detection thresholds
Test routing workflows
Benefits
Salesforce Objects Updated
Case
Who This Is For
Related Use Cases
Get Started with Salesforce
Ready to implement automatic case creation & routing from support calls with GoZupees AI voice agents? Book a demo to see how we can help automate this workflow.